Thank you so much for the exceptional service we received regarding our recent order. I do not often send a thank-you letter to an online service provider, but our experience with KeenART Media truly deserves recognition.
Your willingness to gel embellish our print without requiring a series of paperwork was a breath of fresh air. The final product was stunning and looks great on our wall (see attachments). This being our first venture with KeenART Media, we were eager to know the outcome before committing to a custom frame. The result looks great.
Your team's professionalism and efficiency in addressing our concerns about the missing gel embellishment were terrific. Your swift action to correct the oversight showed your commitment to customer satisfaction and quality. My family and I appreciate how KeenART Media operated with high integrity and a solid commitment to delivering exceptional service.
It is clear that KeenART Media values its customers and takes pride in its quality. We are grateful for your excellent service and support and are excited to continue our relationship with your company.
Ebi, | exceeded my expectations Thank You. The service and quality exceeded my expectations. I will be back!
Gisele Palenchar, Qualicum Beach | not happy I ordered 3 shadow boxes that I was going to give as Christmas presents. The quality of the frames themselves were fantastic, I was very happy with them. Unfortunately they sent the wrong foam core backing (I ordered black, but they sent white) so I had to spend another $16 on Amazon to purchase the correct colour. I tried to reach out to them via phone call numerous times, but nobody ever answered. I even left a voice mail and nobody got back to me. Overall, happy with frames, but hard to contact them if issues arise.
KL, | all the best wishes to you... thank you for your beautiful piece of art that i received today... looks perfect... i would definitely use your services in the future and recommend you to friends n family...
all the best wishes to you...
Mona, Toronto |