I ordered a floating frame the end of March and it was not shipped until May 5th. It arrived last Monday and it does not have any of the hardware to attach the canvas to the frame. Should that have been included with the frame? And if so, could it be sent to me now?
KeenART: Yes, we have shipped the missing items.
Reta R., | great service Hello there,
Package arrived today and the frames look good!
Thank you for the great service, we'll be in touch in future again!
Kim, | Hi, just a suggestion I do really like your printing, maybe the customer could be told in advance that the lead time will not be 1-2 days but 10 days. I know lead times can vary that\'s fine but almost 2 weeks before it\'s shipped? I would still have submitted the order but I would have had the most urgent print done locally.Next time I need it within 2 weeks I\'ll pay fexpress shipping but it looks like it still would have taken 10 days before shipping.
Thanks!
Like I said...just a suggestion, I do appreciate your great work the prints are always right-on agree=on
Philip Dunn, Pickering | Hi again KeenArt! I have ordered two large (60x25) museum wrap canvas pieces from you and I have been very happy with the results. The quality is very good and I am very proud to show these pieces to anyone and rave about where I got them from. You make my photos look great!
Please keep up the good work...I will be ordering more from you in the future. Thanks!
Dan Penton, Calgary |